At Winter Gifts Market, we want you to be completely delighted with your seasonal treasures. While we carefully curate each item to bring storytelling charm to your home, we understand that sometimes a return or exchange may be necessary.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of receipt of your order. All returned items must be in their original condition: unused, unwashed, and with all original tags and packaging intact.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Candles & Melts (for safety and hygiene reasons)
  • Flameless Candles (if opened or used)
  • Any personalized or monogrammed items
  • Items marked as “Final Sale”

Return Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Pack and Ship: Securely package the item(s) in their original packaging and ship to the address provided. We recommend using a trackable shipping method.
  4. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.

Refund Information

Refunds will be issued to the original payment method. Please allow:

  • Credit card payments: 5-10 business days after we process your return
  • PayPal payments: 3-5 business days after we process your return

Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item).

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll gladly send a replacement or issue a full refund, including shipping costs.

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Winter Gifts Market Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) to return/exchange: [Product Name(s)] [Reason for return/exchange] I understand that I am responsible for shipping costs unless the item is defective or incorrect. Please send me instructions on how to proceed. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Note: During peak holiday seasons (November-January), return processing may take slightly longer. We appreciate your patience as we work to ensure your return is handled properly.

Questions?

If you have any questions about our returns and exchanges policy, please contact us at:

Email: [email protected]

Winter Gifts Market
1760 Austin Secret Lane
PHOENIX, US 85001

Thank you for choosing Winter Gifts Market to help create your magical seasonal celebrations. We’re here to ensure your experience with us is as joyful as the decorations we offer!

Happy decorating,
The Winter Gifts Market Team