Welcome to the Winter Gifts Market FAQ page! We’re here to help you create a home filled with seasonal magic and storytelling charm. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to reach out to our customer service team at [email protected].

Our Products

What kind of products does Winter Gifts Market offer?
We specialize in handpicked, high-quality seasonal decor designed to bring warmth and magic to your home. Our collection includes Bells, Box Block Signs, Candle Rings, Candles, Melts & Warmers, Christmas items, Figurines, Flameless Candles, Floral arrangements, Garland, Gnomes, Kitchen Textiles, Ornaments, Pillows, Signs, and Spheres. Each piece is chosen for its charm and durability.
Are your candles and flameless candles safe to use?
Absolutely! Safety and quality are our top priorities. Our flameless candles provide a cozy ambiance without the fire risk, and our traditional candles are made from quality materials. Always follow the usage instructions provided with your products.

Ordering & Account

How do I place an order?
Simply browse our seasonal collections, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your shipping information and select your preferred payment method.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and view your order history for a faster shopping experience next time.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure encryption technology to protect all your personal and payment information. We do not store your credit card details on our servers.

Shipping & Delivery

Where do you ship?
We ship globally to bring seasonal magic to doorsteps worldwide! However, we currently cannot deliver to Asia and some remote areas. We apologize for this limitation and are working to expand our reach.
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment.
– Free Shipping: For orders over $50, delivered via EMS within 15-25 days after shipment.
How long will it take to receive my order?
After processing your order (1-2 business days), please allow:
– 10-15 days for Standard Shipping
– 15-25 days for Free Shipping
You will receive tracking information once your order ships so you can follow its journey to your home.

Returns & Exchanges

What is your return policy?
We want you to be delighted with your seasonal treasures. If you’re not completely satisfied, you may return unworn, unused items in their original packaging within 15 days of receipt for a refund or exchange. Please note that shipping costs are non-refundable.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization number.
What if my item arrives damaged?
We carefully package each item to ensure it arrives in perfect condition. If your order arrives damaged, please contact us immediately at [email protected] with photos of the damaged product and packaging, and we will gladly resolve the issue for you.

Contact Us

How can I contact customer service?
Our dedicated customer service team is here to help! Email us at [email protected] for assistance with any questions or concerns. We strive to respond to all inquiries within 24 hours during business days.

Thank you for trusting Winter Gifts Market to be part of your seasonal celebrations. We’re honored to help you make every day special!